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Employment

Customer Service Technician

AT&T

March 2015 - Present

·    Crafted personalized network solutions for thousands of residential and business consumers, resolving prior issues created by network congestion. Implementing new technologies to improve connectivity and overall customer satisfaction by 95% in a 4-hour installation window.

·    Isolated a magnitude of issues causing service interruptions including intermittent and loss of service. Restoring communications services to thousands of customers, generating 90% customer satisfaction in just a week.

Premises Technician

AT&T

August 2013 – March 2015

·    Overcame adversity from self-inflicted hurdles to achieve AT&T Top Performer three plus times. Crafted personalized service for every customer no matter the initial issue. Generating 98% customer satisfaction.

·    Engineered personalized networks with implementation of POTS (Plain Old Telephone Service) VoIP (Voice Over IP) and U-Verse Television services for residential and business customers.

Education

Chicago, Illinois (Online)

Keller Graduate School of Management

August 2018 – December 2020

·    M.I.S.M. in Data Administration, magna cum laude, December 2020. GPA: 3.89

·    Graduate Coursework: Database Concepts, Networking Concepts and Applications, Principles of Information Security and Privacy, Project Management Systems, Leadership and Organizational Behavior, Managerial Applications of Information Tech, Managing Organizational Change, Enterprise Data Management and Administration, Business Intelligence Systems, Database Programming and Applications, Database Administration and Management.

Claremore, Oklahoma

Rogers State University

August 2008 – May 2014

·    B.T.C.N.  in Computer Network Administration, May 2014.

·    Undergraduate Coursework: Programming 2 (Java), Network Operating Systems, Systems Analysis, Network Routing.

·    A. S. in Business Information, December 2011.

·    Undergraduate Coursework: Programming 1 (Java), Introduction to Networking, Computer Architecture.

·    A. A. S. in Applied Technology, December 2010.

·    Undergraduate Coursework: Human Computer Interface, Emerging Technologies.

Technical Experience

Projects:

·    Patient Record Retrieval (PRR) (2020). Cloud-based database for secure storage and transmission of patient healthcare records. Ensuring user information is HIPPA compliant.  SQL

·    Network Security Remediation (2019). Risk assessment for Aircraft Solutions internal network. Proposed solutions to mitigate network risk, ensuring maximum security and usability. Risk Analysis, Hardware,

·    Operating System (2002).  UNIX-style OS with scheduler, file system, text editor, and calculator.

·    Fiber Optic MDU Overlay Engineering (2023). Project requirement assessment, network engineering, project execution, ensuring project completion under budget, and ahead of schedule.

Languages and Technologies

·    GCODE; Java (prior experience), JavaScript, JSON, Python, SQL, AWS, Visual Studio; Microsoft Azure; Eclipse; XCode, Qualys, Linux, AutoCAD, Onshape, Telecommunications, Communications Engineering, Fiber Optic Repair, Fiber Optic Engineering, Analog Communications Repair, Product Development, Network Engineering.