For over ten years, I've been on the front lines as a Customer Service Technician at AT&T, where I've honed my skills in crafting tailored network solutions for both residential and business customers.
My track record includes successfully resolving network congestion issues and implementing cutting-edge technologies that have resulted in an impressive 95% boost in customer satisfaction, all within a four-hour installation window.

In my previous role as a Premises Technician at AT&T, I faced adversity head-on, consistently earning recognition as an AT&T Top Performer. With an unwavering commitment to customer service, I achieved a remarkable 98% customer satisfaction rate, demonstrating my ability to deliver personalized solutions and expertly engineer networks, including services like POTS (Plain Old Telephone Service), VoIP (Voice Over IP), and U-Verse Television, to meet the unique needs of both residential and business clients.

My educational journey has further fortified my expertise. I hold a Master of Information Systems Management (M.I.S.M.) in Data Administration, graduating magna cum laude from Keller Graduate School of Management. With a GPA of 3.89, I've immersed myself in coursework ranging from database concepts to information security, equipping me with a comprehensive understanding of the field.

Beyond my academic achievements, I've applied my knowledge through a series of impactful technical projects. These include the creation of a secure, cloud-based Patient Record Retrieval (PRR) system for the safe storage and transmission of healthcare records, ensuring strict HIPAA compliance. Additionally, I conducted a thorough risk assessment for Aircraft Solutions' internal network, proposing effective solutions to mitigate network risks and enhance both security and usability.

My technical prowess extends to languages and technologies, including GCODE, Java, JavaScript, JSON, Python, and SQL. I am well-versed in the use of AWS, Visual Studio, Microsoft Azure, Eclipse, XCode, Qualys, and Linux.

With a passion for technology and a proven track record of delivering results, I am eager to bring my skills and expertise to your organization. If you're seeking a tech-savvy professional who can navigate the complexities of today's digital landscape, I'm ready to collaborate on your next project or initiative.